What we need to turn the simulation into a working pilot.

Use staging first; do not send personal passwords.

• A temporary WordPress administrator account for SilverCore/Cowork.
• A staging copy or approved testing window before production activation.
• Confirmation of the hosting provider, backups and security/cache plugins.
• The email inbox that should receive new leads and service alerts.
• The official WhatsApp Business number and whether direct handoff is desired.
• Analytics access or the tracking ID used by BENWATER.

BEN only says what BENWATER has verified.

• Current active catalog, exact model names and discontinued products.
• Specifications, compatibility rules, certifications and installation needs.
• Approved manufacturer and product-origin language for every current model.
• Public price policy: show price, “from,” or quotation only.
• Availability policy: real stock connection or “confirm with BENWATER.”
• Delivery areas, installation coverage and realistic response times.

Define when BEN informs, qualifies or escalates.

• Required questions for home, hotel/business, industrial and reseller leads.
• Who receives each type of opportunity and who prepares quotations.
• Priority markets in Morocco and the European territories to be developed.
• Questions BEN must never answer without a technical specialist.
• Follow-up target: for example, same day or next business day.
• Commercial messages and promotions approved for each language.

Maintenance must become a controlled workflow, not just a message.

• Warranty rules and the documents required to validate coverage.
• Maintenance intervals, replacement filters and compatible accessories.
• Serial, invoice or order references used to identify each installation.
• What BENWATER defines as urgent and the safe escalation instructions.
• Technician/service coverage by city and preferred scheduling process.
• Who approves diagnosis, price, parts, visit and final resolution.

BEN speaks as BENWATER; SYNTHIA remains the technology layer.

• Approval of the name BEN and the blue B avatar.
• French as default, plus approved Arabic, English and Spanish terminology.
• Tone of voice, greeting, service hours and human handoff wording.
• Privacy notice, contact consent and data-retention period.
• Final confirmation of phrases that mention warranty, health or performance.
• One BENWATER owner authorized to approve knowledge updates.

The pilot must prove value with real operating signals.

• Users who need Commander access and their permitted roles.
• Pipeline statuses for leads, quotations and after-sales tickets.
• KPIs: qualified leads, quote requests, service response and unresolved demand.
• Weekly review owner during the pilot.
• Feedback process for missing answers and catalog corrections.
• Success criteria for keeping, expanding or changing the pilot.